Shipping policy

Shipping & Delivery Policy

Delivery Area & Service

We provide professional white-glove delivery services within a 100-mile radius of our store. If your delivery address is more than 100 miles from our store, local delivery is not available through our standard checkout. In such cases, you may choose to pick up your order in-store, or contact us directly to see if special arrangements can be made.

White-Glove Service Details

Eligible white-glove delivery includes furniture placement, necessary assembly and packaging removal. Boxed items require customer assembly; setup is not included for boxed items.

  • Removal services: We offer removal services for old mattresses and appliances only. We do not remove old furniture.

In-Store Pickup

Free showroom pickup is available for eligible merchandise orders. Choose an available pickup option at checkout. Shared inventory may need to be brought to Jacksonville. Wait for your ready-for-pickup notification before collecting your order.

Delivery Rates & Timelines

  • Delivery Rate: Delivery is priced by a straight-line radius from Boomtown at 702 New Bridge St, Jacksonville, NC 28540, up to 100 miles.
    • Up to 10 miles: $199.00
    • Over 10–20 miles: $209.99
    • Over 20–30 miles: $219.99
    • Over 30–50 miles: $259.99
    • Over 50–80 miles: $299.99
    • Over 80–100 miles: $319.99
    Enter your full address at checkout to confirm eligibility and your delivery charge.
  • In-Store Pickup: Always free at our Jacksonville showroom.
  • Delivery Timeline: For in-stock items, we aim to deliver within 3 business days.
  • Scheduling: Once your order is processed, our delivery team will contact you directly to schedule a specific delivery window. During high-volume periods, scheduling may extend beyond the 3-day window.

Damages & Returns

  • Inspection: Please inspect your items upon delivery. If an item is damaged, please refuse the delivery and send it back with our delivery team immediately.
  • Returns: Eligible items may be returned within 3 days of delivery or pickup, subject to the conditions, fees and exclusions in our Refund Policy. After 3 days, please contact our customer service department for assistance.
  • Service Fees: The delivery fee is a non-refundable service charge.

Questions? Call (910) 455-1331 or reach us through our Contact page.