FAQ
Quick answers about shopping, financing, delivery and visiting Boomtown. For help with a specific item or order, call the store.
How do I place an order?+
Shop on this website, visit Boomtown at 702 New Bridge St in Jacksonville, or call (910) 455-1331 for help with your purchase.
Does in stock mean it is at the Jacksonville showroom?+
Website availability comes from our shared inventory. An item may need to be brought to Jacksonville. Call (910) 455-1331 to confirm showroom display, delivery or pickup timing.
How much does local delivery cost?+
Delivery is priced by a straight-line radius from Boomtown at 702 New Bridge St, Jacksonville, NC 28540, up to 100 miles. Up to 10 miles: $199.00; over 10–20 miles: $209.99; over 20–30 miles: $219.99; over 30–50 miles: $259.99; over 50–80 miles: $299.99; over 80–100 miles: $319.99. Enter your full address at checkout to confirm eligibility and your delivery charge. Eligible white-glove delivery includes furniture placement, necessary assembly and packaging removal. Boxed items require customer assembly; setup is not included for boxed items. Arrange old mattress or appliance removal with the store; old furniture is not removed.
Can you deliver to my address?+
Checkout checks local delivery availability for your address. If delivery is not offered, choose pickup or call (910) 455-1331 to discuss your options.
When will my order arrive?+
For in-stock items, we aim to deliver within 3 business days. Our team will contact you to schedule a delivery window. Scheduling may take longer during high-volume periods. Call before ordering if you need a particular date. Shared inventory may need to be brought to Jacksonville before pickup.
Can I pick up my order?+
Yes. Pickup at 702 New Bridge St, Jacksonville, NC 28540 is free. Wait for your ready-for-pickup notification before coming to collect your order.
Can I apply for in-house financing online?+
Yes. Visit our financing page for a brief explanation, then continue to the Boomtown application with 56 South. Financing is subject to approval, and your exact terms are provided through the financing process.
What will my financing payment be?+
Your payment depends on your purchase and approved financing terms. Review your payment amount, term and total through the financing process before you agree.
Can I make an account payment online?+
Yes. Use Pay Your Bill to find your Boomtown installment account and make a payment online. For help, call the store at (910) 455-1331.
What is the return policy for online purchases?+
For online purchases, returns are permitted within 3 days of delivery or pickup if the merchandise is not as expected, within our 100-mile local trading area. Outside this area, sales are final. Contact Boomtown promptly with your order number. Conditions, fees and item exclusions in the full refund policy apply. General store purchases have a three-day reselect or cancellation policy. Read the full refund policy for all terms, including mattress trials and exclusions.
Where are you, and when are you open?+
Boomtown is at 702 New Bridge St, Jacksonville, NC 28540. Open Monday, Tuesday, Thursday, Friday and Saturday from 9 AM to 6 PM. Closed Wednesday and Sunday.
How can I contact Boomtown?+
Call (910) 455-1331 during store hours, visit our Jacksonville showroom, or send a message through the contact page.