Returns & Exchanges
Online purchases
For online purchases, returns are permitted within 3 days of delivery or pickup if the merchandise is not as expected, within our 100-mile local trading area. Outside this area, sales are final. Contact Boomtown promptly with your order number. Conditions, fees and item exclusions in the full refund policy apply.
General store purchases
The general store policy allows one reselect or cancellation within 3 days of delivery or pickup, subject to the full policy. Items must be in their original condition with tags, packaging and proof of purchase. Delivery or pickup service fees are non-refundable; a restocking fee may apply. Special orders, clearance and other listed items have exclusions.
Inspect your order when it arrives. If an item is damaged at delivery, refuse it with the delivery crew immediately. For damage, an incorrect item or return help, call (910) 455-1331 promptly with your order number.